Operational Excellence is Achieved by Excellent Leaders.
Unfortunately too many companies accept average or fair operations from the organization. There is a tendency to overlook or minimize that broken procedure or ignore the slow pace of a task that should have been done last week. Many owners and managers get caught with a disappointing P&L statement because inefficient operations sucked the profit out of an otherwise great sales performance. Don’t let this happen to you!
Operational excellence is achieved through strong leadership and a clear plan. If your operation is not running smoothly, look no farther than your managers or even yourself. The right manager who knows how to run the business for effect can be hard to find, but they are out there. Maybe your current Ops Manager just needs better direction and training. As an owner you may have had the foresight to launch your business, but now you need help managing it.
Consider this: Accounting and back office play critical roles, but they should not dictate procedures that conflict with driving sales. The sales force needs to sell, but they should not dictate pricing strategy, inventory management, loss prevention, etc. Purchasing, warehouse, and logistics all have their own responsibilities, but left to their own whims and job descriptions, the team will lack continuity. A strong leading manager who understands the nuance between sales and ops, and has the autonomy and authority to drive the business, will provide the best results. We help train your new or existing manager to achieve operational excellence. I have proven training methods, business best practices and common sense to help get your company achieve the results you deserve.